Terms & Conditions
The content on this website is for information purposes only and is not a substitute for qualified veterinary advice. My Itchy Kid makes no representations or warranties (express or implied) and as such does not accept any liability arising out of reliance on the materials on this web site.
My Itchy Kid always recommends that you obtain specific professional veterinary advice in connection with any concern you may have about your pet's health or wellbeing.
This website may contain links or references to third party materials and web sites. My Itchy Kid takes no responsibility for the content of external web sites that might link from or to this web site.
You may not create any links to this web site from another web site without our express consent.
Making a purchase
We accept all major credit cards, which we process through SagePay and the PayPal. Your card details are encrypted and sent via a secure server. When going through the checkout process, you will get a summary of your items plus any delivery fees before you are asked to submit your details.
We want you to be 100% satisfied with your experience at My Itchy Kid. If you aren’t happy with something you purchased, please return it. A contract of sale will be deemed to exist between My Itchy Kid and you (the customer) from the time that the goods are prepared for despatch from our online store.
If you are returning goods because they are faulty or because of an error on our part we will gladly give you a 100% refund including carriage costs. However, if the product is what you ordered we will deduct the carriage charges from your refund.
Parcels not collected
If a delivery cannot be left with you it will be returned to the depot or post office, a card left and you will be able to make arrangements for redelivery. If the parcel is returned to My Itchy Kid because it wasn't collected and you wish you have the order resent, we will charge postage again in this case. If you choose not to have the order redelivered we will issue you a refund minus the first delivery charge, as we will have fulfilled our obligation to deliver the goods at the first attempt.
If your package arrives damaged please report it to the carrier at the time of receipt, and to us immediately. We cannot issue a refund for any damaged product, or carriage charges for that product, if both of these procedures have not been followed. We refund carriage costs only if the return is a result of our error. If you decide that the product was a mistake on your part the item’s postage must be paid by you to return it and you must retain proof of postage. You can cancel your order by telephone before it is shipped.
If you are returning an item, please let us know the reason for the return. Returns must be made within 14 days of purchase. No clearance line items can be exchanged or returned.
Pictures on our website